Effective date: January 30, 2026

Scope

ZohChat provides a live chat platform with a website widget and mobile apps that let businesses chat with their website visitors. This policy applies to account holders (business customers) and to visitors whose data is processed through the chat widget.

Information we collect

• Account and profile data (name, email, company, password, and preferences).
• Billing details (plan selection, billing address, and payment status). Payment cards are handled by payment processors.
• Chat data (messages, transcripts, attachments, timestamps, and operator notes).
• Visitor data (IP address, device and browser details, approximate location, referral URL, pages visited, and session identifiers).
• Mobile app data (device identifiers, OS version, app version, push notification token, and crash logs).
• Support communications and feedback.
• Cookies and similar technologies used for authentication, preferences, analytics, and security.

How we use information

• Provide and operate the live chat service, including real-time delivery to your mobile app.
• Send service and security notifications.
• Improve performance, analytics, and user experience.
• Prevent fraud and abuse and enforce our terms.
• Respond to requests and provide customer support.

How we share information

• With service providers that help us operate the platform (hosting, analytics, email, payment, and push notifications).
• With the business that owns the website where the chat occurred (chat transcripts and visitor data are shared with that business).
• For legal compliance or to protect rights, safety, and security.
• In connection with a merger, acquisition, or asset sale.

We do not sell personal information.

Customer data processing

When a business installs the ZohChat widget on its website, we process visitor data on behalf of that business. The business is the data controller and is responsible for notices and lawful bases. If you are a visitor and want to exercise privacy rights, please contact the website owner directly.

Data retention

We retain data for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. You can request deletion of your account data, subject to legal and operational requirements.

Your choices and rights

• Access, update, or delete your account information.
• Opt out of marketing communications.
• Control mobile app permissions (notifications, camera, or microphone) through your device settings.

Additional rights may apply depending on your location (such as access, correction, deletion, and portability).

Security

We use technical and organizational measures to protect data, but no system is 100% secure. Please use strong passwords and keep your credentials confidential.

International transfers

Your information may be processed in countries other than where you live. We take steps to ensure appropriate safeguards are in place.

Children's privacy

ZohChat is not intended for children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. We will post updates on this page and update the effective date.

Contact

If you have questions about this policy, contact us at info@zohchat.com.